Shipping Policy

Effective Date: 5 May 2025

At The Boujee Apple Co, we are committed to delivering your food products quickly and safely. Please review our shipping policy below for details on processing times, delivery methods, and related information.

1. Processing Times

Orders are typically processed within 1 business day after payment is received.
Orders placed on weekends or public holidays will be processed the next business day.
During peak periods (e.g., holidays or special promotions), processing times may be extended slightly.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping within NZ: Estimated delivery within 1-2 business days.
International Shipping: Estimated delivery within 5-10 business days.

Please note that delivery times are estimates and may vary based on location, weather conditions, and courier service performance.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.

4. Shipping Areas

We currently ship to:

New Zealand
Australia
UK
United States of America
Canada

Unfortunately, we do not ship to all other locations at this time.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the status of your delivery.

6. Perishable Product Handling

We take great care to ensure that your food products arrive in optimal condition:

Orders containing perishable items may be packed with insulated materials and/or cooling packs, depending on the product and destination.
Please ensure someone is available to receive the delivery promptly, especially for perishable goods.

7. Incorrect Addresses and Delivery Issues

Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
If an order is returned to us due to an incorrect address or unsuccessful delivery attempt, you may be responsible for additional shipping fees to have it resent.

8. Delays and Force Majeure

While we strive to meet delivery timelines, we are not liable for delays caused by events beyond our control, such as weather disruptions, natural disasters, strikes, or courier delays.

9. Damaged or Missing Orders

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery. Include your order number and photos of any damage for prompt assistance.

If you have any questions about shipping, please contact us.

The Boujee Apple Co.

The BOUJEE APPLE Co.

Shipping Policy